The Quality Policy of the Rangel Group reflects the commitment of all of the employees to supplying high quality services, and continuously striving to meet and exceed the expectations of our clients.

In all of our development activities we adopt principles of quality management associated with the development of Continuous Improvement, and which can be characterised as follows:

  Priority decision making.

Innovation and dynamics

Promotion of continuous learning and improvement.                                                   

Responsibility for all employees, encouraging their involvement with the notion that the value of their own work represents to the Clients, Colleagues and direct or indirect managers.

Promotion of Team Work.                                                   

Promotion of a Partnership between clients, suppliers and agents.      

Sensitivity to environmental issues, contributing to the well being and protection of society in general.

Prevention of non-conformities at all levels, with a view to minimising the costs of non-quality. Promotion of the development of new solutions and projects which can lead to improvement of quality and/or productivity.

Continuous monitoring of the levels of quality obtained.                     

Compliance with the requirements of the international norm NP EN ISO 9001:2000.

Commitment to Continuous Improvement of efficiency of the System of Quality Control.                                                    

Customer satisfaction at all levels, exceeding their expectations.

Development of interdepartmental synergies.
 
Quality can and should be freely promoted by any employee, being the responsibility of the Board of Directors to support and encourage initiatives which fit into the realm of this policy.